Custom request is built for the work that varies
| Customer step | Seller step | |
|---|---|---|
| Brief | Chooses the product and answers its questions | Reviews the details in one request |
| Inspiration | Uploads a reference image when enabled | Sees the reference beside the order |
| Price | Sees a starting price or quote requirement | Sets the final item price, fees, discount, and deposit |
| Decision | Opens a private link with the complete quote | Chooses payment methods and sends the quote |
| Payment | Pays the deposit or follows manual instructions | Tracks the deposit and remaining balance |
Ask the product questions before you discuss price
A wedding cake and a dozen logo cookies do not need the same intake form. Attach the useful questions to each product: servings, flavour, allergies, event date, colour, wording, budget, delivery, or anything else that changes the work.
Enable a reference image when the visual brief matters. The request arrives with the image attached instead of buried in a separate conversation.
Send a quote the customer can act on
The private quote shows the total, deposit, remaining balance, payment instructions, and status in one place. Connected Square or Stripe checkout opens on the provider’s hosted page. Manual methods can show your instructions and accept a receipt upload.
The customer does not need an account. You do not need to copy the brief into an invoice tool and then explain the deposit again in chat.
Keep custom work separate from straightforward sales
Use Custom request when specifications change the price, availability, or production plan. Use Direct order when the product has a fixed price and the customer can choose fulfilment and payment without seller review.
Both workflows share the same shop and order inbox. The customer sees the right next step, and you stop using one awkward process for two different kinds of sale.
Turn the next vague message into a complete request
Build the shop and test the quote flow free. Activate Pro when you are ready to publish. Pro is $4.99/month or $39/year, with a 0% platform fee added by Confita.
Frequently asked questions
Can customers upload reference photos?
Yes. You can enable a reference image on the products that need one and make it optional or required.
Can I request a deposit on a custom order?
Yes. Set the total and deposit when you prepare the private quote. The customer sees the deposit and remaining balance clearly.
Can I use Square, Stripe, bank transfer, or cash?
Yes. Connect an existing Square seller account or an eligible Stripe account for hosted card checkout, or offer enabled manual methods such as bank transfer and cash.
Should every product use Custom request?
No. Use Direct order for fixed-price products that do not need approval. Reserve Custom request for work where the brief changes the price, date, or production decision.